Ethical, Professional, Respectful and Legal Service Standards
Requirements for Providers to Become, and to Remain, Certified
OAC 173-39-02 (B)(8)
Updated 7/1/19
The provider shall not engage in any unethical, unprofessional, disrespectful, or illegal behaviour including the following:
(a) Consuming alcohol while providing services to the individual.
(b) Consuming medicine, drugs, or other chemical substances in a way that is illegal, unprescribed, or impairs the provider from providing services to the individual.
(c) Accepting, obtaining, or attempting to obtain money, or anything of value, including gifts or tips, from the individual or his or her household or family members.
(d) Engaging the individual in sexual conduct or in conduct a reasonable person would interpret as sexual in nature, even if the conduct is consensual.
(e) Leaving the individual's home when scheduled to provide a service for a purpose not related to providing the service without notifying the agency supervisor, the individual's emergency contact person, any identified caregiver, or ODA's designee.
(f) Engaging in any activity that may distract the provider from providing services, including the following:
(I) Watching television, movies, videos, or playing games on computers, personal phones, or other electronic devices whether owned by the individual, provider, or the provider's staff.
(ii) Non-care-related socialization with a person other than the individual (e.g., a visit from a person who is not providing care to the individual; making or receiving a personal telephone call; or, sending or receiving a personal text message, email, or video).
(ii) Providing care to a person other than the individual.
(iv) Smoking tobacco or any other material in any type of smoking equipment, including cigarettes, electronic cigarettes, vaporizers, hookahs, cigars, or pipes.
(v) Sleeping.
(g) Engaging in behaviour that causes, or may cause, physical, verbal, mental or emotional distress or abuse to the individual including publishing photos of the individual on social media without the individual's written consent.
(h) Engaging in behaviour a reasonable person would interpret as inappropriate involvement in the individual's personal relationships.
Ethical, Professional, Respectful and Legal Service Standards
Requirements for Providers to Become, and to Remain, Certified
OAC 173-39-02 (B)(8)
Updated 7/1/19
(I) Making decisions, or being designated to make decisions, for the individual in any capacity involving a declaration for mental health treatment, power of attorney, durable power of attorney, guardianship, or authorized representative.
(j) Selling to, or purchasing from, the individual products or personal items, unless the provider is the individual's family member who does so only when not providing services.
Requirements to Remain an ODA Certified Agency and Non-Agency
Provider OAC 1733902 D)(1)(b) & (D)(2)(b)
The provider shall not engage in the following behaviours in addition to those in paragraph (B)(8):
(i) Consuming the individual's food or drink, or using the individual's personal property without his or her consent.
(ii) Bringing a child, friend, relative, or anyone else, or a pet, to the individual's place of residence.
(iii) Taking the individual to the provider's business site, unless the business site in an ADS centre.
(iv) Discussing religion or politics with the individual and others while providing services.
(v) Discussing personal issues with the individual or any other person while providing services.
(vi) Engaging in behaviour constituting a conflict of interest, or taking advantage of, or manipulating services resulting in an unintended advantage for personal gain that has detrimental results to the individual, the individual's family or caregivers, or another provider.